All stickers are printed on standard matte adhesive sticker paper. This allows you to easily write on them.

All inserts are printed on silky smooth premium quality 120GSM paper.

Inserts are punched with a standard 6-hole punch. You can request for unpunched inserts or ARC inserts.

120gsm high-quality paper helps to prevent bleed-through from most pens when writing on your planner inserts and helps with sticker removing in most cases.

Dividers and dashboards are printed on cardstock and heavy laminate for durability.

All dividers are punched with a standard 6-hole punch. You can request for unpunched dividers.

At times email messages may arrive in your others or spam/junk folders when you have not received emails from a business/organisation or person before.

Adding our email address to safe sender list can help stop this so you do not miss emails.

Below, I’ve compiled a list of guides on how to keep your desired mail out of your spam/junk mail folder by adding an email address to your safe sender or email white list. 

To continue, select your email service provider: 

Gmail

iCloud

Outlook

Outlook 2007 (Windows & Mac)

Outlook for iOS

Yahoo

OTHER

GENERAL INFORMATION

Many email providers won’t send messages to spam if you have the sender’s email address in your email address book or contact list. Some email providers, like Gmail, provide filters that let you specify certain senders, subject lines, or keywords that will never (or always) be sent to spam. Each provider does things a little differently, so for more specific instructions, select your provider from the list above, or click here. 

From the check out page, you can enter your “Discount Code” on the right side. Click “Apply.”

Click “My Account” in the top menu, you will see your profile dashboard.

Billing Details and Shipping Details are the two areas that hold your address options.

Adjust the address details as needed, and click “Update”

After adding/changing a shipping address, always double-check that the correct address is selected before checking out.

WRONG ADDRESS?

Please double check your shipping address prior to processing your order. It is the buyer’s responsibility to ensure that all of their information is correct. Any replacements of orders shipped to the wrong address will be the buyer’s responsibility.

View your cart and proceed to checkout.
It is on the checkout page is where you can add order notes.

Please be aware that if you leave the checkout page in any way other than by clicking proceed “Check Out”, your note will not save and you will need to add it again.

All products are made to order with a processing time between 3 to 20 business days to print, cut & package your order ready to ship.
(up to 30 business days during sales & special events)

Current processing times are displayed at the very top of our website.

Orders placed after 8:00 am AEST or GMT +10 are added to the processing queue the following business day. Saturday & Sunday orders are added to the processing queue on Monday.

I ship 5 days a week unless there is an Australian national holiday and Australia Post is closed.

PLEASE NOTE: Shipping & processing times are different from each other.

Processing is the time it takes to make, print, cut & pack your order. The order processing time DOES NOT include shipping time.

Shipping time is up to the POSTAL SERVICE which I have no control over.

All of my products are made to order and will have a processing time as noted at the top of our website. Your order is lovely handmade to order from print to sticker kiss cutting and packaged ready to ship.

Our current processing times are display at the top of our website.

International orders (orders leaving Australia) are shipped via Australia Post’s Economy Air (no tracking available to make sure postage costs are as low as possible) and may take up to 2-12 weeks to deliver. On occasion orders may be held up in customs, delaying postage times, and this is unfortunately beyond my control.

If you wish to purchase a registered post it is an additional cost to you.

If your order has not arrived within 8 weeks, please contact us.

PLEASE MAKE SURE YOUR ADDRESS IS CORRECT PRIOR TO CONFIRM YOUR ORDER.

It is the buyer’s responsibility to ensure that all of their information is correct. Any replacements of orders shipped to the wrong address will be the buyer’s responsibility.

The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Please contact your local customs office for information.

You can read all of our shipping information here.

Our standard shipping option DOES NOT include tracking.

If you would like to track your order you can select to upgrade the shipping during checkout.

For Australian orders, you must select the Registered shipping option at checkout.

International (non-Australian) orders you must select EXPRESS shipping option at the checkout.

You can read all of our shipping information here.

Stickers and Inserts are sealed in plastic cello bags. Each order is shipped in a rigid card mailer to help prevent bending and damage during transit as much as possible.
I put as much information as possible in the product description but if there is anything you are unsure of, just ask.

As much as all of the products are lovingly made, some lemons may escape our scrutiny.

Should you have any difficulties or you’re not 100% satisfied with your purchase, please do not hesitate to contact us within 7 days of receiving your purchase and we’ll be happy to offer a replacement product or in some cases store credit.

Before leaving a negative review, please contact us so that we can sort the issue out for you. Much appreciated!

While we try our best to package your order securely, delivery and handling of your order will be the responsibility for the postal service, once it leaves our hands we cannot take responsibility for it.

Tracking and shipping registration upgrades are available upon checkout for you.

International customers Refunds are not given for international orders with untracked shipping that are lost. If you want your purchase protected and eligible for a replacement or refund if lost, you MUST pay for the upgraded shipping with tracking!

Orders can be cancelled within 6 hours of placing the order UNLESS the order has already been packaged and marked as shipped in which you will receive a shipping notification. Custom orders cannot be cancelled once paid for, as at that point we have already spent the time customising the product for you.

Sorry, we DO NOT accept refunds for any purchases. Due to the nature of the product, there is NO refund for digital downloads.
It’s important to us that you love the product we’ve created for you. If you have any difficulties or you’re not 100% satisfied with your purchase, please contact me within 7 days of receiving your purchase to discuss a replacement product or possible store credit.

When purchasing many items, your shipping/handling cost obviously increases.

Most of my customers prefer refunding shipping overcharges byways I will pop in a little something extra to make up for that cost.

If you would prefer a refund, please let me know. You can read all of our shipping information here.