Frequently Asked Questions
Here are the common questions we are asked, that maybe of help to you too. If you have any other questions, send me us an email and we will answer as prompt as we can.
STICKER PAPER FAQ
All stickers are printed on standard matte adhesive sticker paper. This allows you to easily write on them.
All stickers are kiss cut for ease of peel-and-stick.
If removed slowly and promptly after initial placement they can be removed. However, once they’re down for a period of time, they won’t budge.
Stickers are designed to fit in a 3.8cm width area and are suitable for use with either the Erin Condren Life Planner, MAMBI Happy Planner, Dooki-book, Kikki-K, Filofax & other planners or notebooks that have similar widths.
INSERTS & DIVIDERS FAQ
All inserts are printed on silky smooth premium quality 120GSM paper.
Inserts are punched with a standard 6-hole punch.  You can request for unpunched inserts or ARC inserts.
120gsm high-quality paper helps to prevent bleed through from most pens when writing on your planner inserts and helps with sticker removing in most cases.
Dividers and dashboards are printed on cardstock and heavy laminate for durability.
All dividers are punched with a standard 6-hole punch. You can request for unpunched dividers.
What is Super Saver Saturday?
We have a special saving on selected products for 24 hours, starting at 9 AM AEST or +10GMT. After this time, pricing will revert back to the regular price.
How do I add my promo code, or a note to my order?
From the check out page, you can enter your “Discount Code” on the right side. Click “Apply.”
How do I change my shipping address?
Under “Account” on the top menu, click on “Edit Account”.
You will see your profile information, under Billing Details and Shipping Details are the address options.
Adjust the address details as needed, and click “Update”
After adding / changing a shipping address, always double check that the correct address is selected before checking out.
Can I add a note to my order?
View your cart and proceed to checkout.
It is on the checkout page is where you can add order notes.
Please be aware that if you leave the checkout page in any way other than by clicking proceed “Check Out”, your note will not save and you will need to add it again.
How long will it take for my order to arrive?
Estimated shipping times
Beehaven Designz ships all orders with Australia Post.
Delivery to parts of Northern Territory, Western Australia, Tasmania and remote/isolated areas may take a significant amount of time and are subject to local transport schedules.
Should there be any issues with stock availability, Beehaven Designz will contact you to advise of any delays. If you have any questions about delivery you can contact us before placing your order.
AUSTRALIAN ORDERS shipped via STANDARD POST estimated delivery time from the date your order is shipped:
Metro areas: 2-7 business days for delivery
Regional areas: 2 -10 business days for delivery
Upgrade to PRIORITY POST delivery time 2 to 4 business days for delivery to metro areas and 2 to 6 business days for regional.
INTERNATIONAL ORDERS – shipped via ECONOMY AIRMAIL with estimated delivery time of 2-8 weeks.
The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Please contact your local customs office for information.
Canada: 1-8 weeks
New Zealand: 1-8 weeks
United Kingdom: 1-8 weeks
United States: 1-8 weeks
Asia Pacific: 1-8 weeks
We can’t guarantee these shipping estimates. Actual delivery time will depend on the shipping method you choose and the postal service of your area / country.
PLEASE NOTE: Shipping & processing times are different from each other.
Processing is the time it takes to make, print, cut & pack your order. The order processing time DOES NOT include shipping time.
Shipping time is up to the POSTAL SERVICE which I have no control over.
We can not give you an exact time frame of when your order will arrive. We can provide you with estimates as given to us by Australia Post.
Does processing time mean I have to wait for my order?
All products are made to order with a processing time between 5 to 10 business days to print & package ready to ship. (20 business days during sales)
Current processing times are displayed at the very top of our website.
Orders placed after 8:00 am AEST or GMT +10 are added to the processing queue the following business day. Saturday & Sunday orders are added to the processing queue on Monday.
I ship 5 days a week unless there is an Australian national holiday and Australia Post is closed.
PLEASE NOTE: Shipping & processing times are different from each other.
Processing is the time it takes to make, print, cut & pack your order. The order processing time DOES NOT include shipping time.
Shipping time is up to the POSTAL SERVICE which I have no control over.
How long will INTERNATIONAL (non-Australian) orders take to arrive?
All of my products are made to order and will take a 5 to 10 business days to be lovely handmade, printed and packaged ready to ship.
Our current processing times are display at the top of our website.
International orders (orders leaving Australia) are shipped via Australia Post’s Economy Air (no tracking available to make sure postage costs are as low as possible) and may take up to 2-8 weeks to deliver. On occasion orders may be held up in customs, delaying postage times, and this is unfortunately beyond my control.
If you wish to purchase registered post it is an additional cost to you.
If your order has not arrived within 8 weeks, please contact us.
PLEASE MAKE SURE YOUR ADDRESS IS CORRECT PRIOR TO CONFIRMING YOUR ORDER.
The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Please contact your local customs office for information.
You can read all of our shipping information here.
Can I track the arrival of my order?
Our standard shipping option DOES NOT include tracking.
If you would like to track your order you can select to upgrade the shipping during checkout.
For Australian orders, you must select the Registered shipping option at checkout.
International (non-Australian) orders you must select EXPRESS shipping option at the checkout.
You can read all of our shipping information here.
What packaging will my order be sent in?
Stickers and Inserts are sealed in plastic cello bags. Each order is shipped in a rigid card mailer to help prevent bending and damage during transit as much as possible.
I put as much information as possible in the product description but if there is anything you are unsure of, just ask.
What if there's something wrong with an order I received?
As much as all of the products are lovingly made, some lemons may escape our scrutiny.
Should you have any difficulties or you’re not 100% satisfied with your purchase, please do not hesitate to contact us within 7 days of receiving your purchase and we’ll be happy to offer a replacement product or in some cases store credit.
Before leaving a negative review, please contact us so that we can sort the issue out for you. Much appreciated!
What if my order is lost or damaged?
While we try our best to package your order securely, delivery and handling of your order will be the responsibility for the postal service, once it leaves our hands we cannot take responsibility for it.
Tracking and shipping registration upgrades are available upon checkout for you.
What if I need to cancel my order?
Orders can be cancelled within 6 hours of placing the order UNLESS the order has already been packaged and marked as shipped in which you will receive a shipping notification. Custom orders cannot be cancelled once paid for, as at that point we have already spent the time customising the product for you.
Can I get a refund?
Sorry, we DO NOT accept refunds for any purchases. Due to the nature of the product, there is NO refund for digital downloads.
It’s important to us that you love the product we’ve created for you. If you have any difficulties or you’re not 100% satisfied with your purchase, please contact me within 7 days of receiving your purchase to discuss a replacement product or possible store credit.
What happens if I have shipping overcharges?
When purchasing many items, your shipping/handling cost obviously increases.
Most of my customers prefer refunding shipping overcharges by ways I will pop in a little something extra to make up for that cost.
If you would prefer a refund, please let me know.
You can read all of our shipping information here.
